Privacy policy

Last Updated: August 19, 2025

This Privacy Policy explains how SilentSpark-Press ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our store and website, use our services, make a purchase, or communicate with us. Our store is powered by Shopify, which provides the platform for these services (collectively, the "Services").

If any conflict arises between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy will govern the handling of your personal information.

By using our Services, you acknowledge that you have read and understood the practices described in this policy.

Information We Collect

"Personal information" refers to data that can identify you or be reasonably linked to you. We do not consider anonymized or de-identified data to be personal information. Depending on your interaction with our Services and your location, we may collect the following categories of information:

  • Contact Information: Such as your name, address, phone number, and email address.

  • Financial Information: Including payment card details, transaction history, and other payment data.

  • Account Information: Such as your username, password, and preferences.

  • Transaction Information: Details about the products you view, add to your cart or wishlist, purchase, return, or exchange.

  • Communications: Any information you provide when you contact us, such as customer support inquiries.

  • Device Information: Data about your device, browser, IP address, and other unique identifiers.

  • Usage Information: Details about how you interact with and navigate our Services.

How We Collect Information

We collect this information from several sources:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically through your use of our Services via cookies and similar technologies.

  • From our service providers who collect or process data on our behalf.

  • From our partners or other third parties.

How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Improve Our Services: This includes processing payments, fulfilling orders, managing your account, shipping products, handling returns, and personalizing your shopping experience.

  • For Marketing and Advertising: To send you promotional communications (like emails) and to show you targeted online ads based on your activity on our Services.

  • For Security and Fraud Prevention: To secure your account, protect against fraudulent or malicious activity, and ensure a safe shopping environment.

  • To Communicate With You: To respond to your inquiries and provide customer support.

  • For Legal Compliance: To comply with applicable laws, respond to legal requests, and enforce our terms and policies.

How We Share Your Information

We may disclose your information to third parties in the following situations:

  • With Service Providers: We share data with vendors like Shopify who help us operate our business (e.g., payment processing, shipping, analytics, and IT services).

  • With Business and Marketing Partners: To support advertising and marketing efforts. These partners use your information according to their own privacy policies. You may have the right to opt-out of this "sharing" for targeted advertising [here](insert link).

  • When You Direct Us To: For example, to ship products to you or when you use social media integrations.

  • With Our Corporate Affiliates.

  • For Business Transactions: In the event of a merger, bankruptcy, or similar event.

  • For Legal Reasons: To comply with the law, protect our rights, or defend against legal claims.

Our Relationship with Shopify

Our store is hosted on Shopify. They collect and process your personal information to provide their services to us. Your data is transmitted to and processed by Shopify, which may involve transfers outside your country of residence.

Shopify also uses data from your interactions with our store and other merchants to provide enhanced features and services. For these purposes, Shopify acts as a data controller. To learn more about how Shopify uses your data and your related rights, please visit the Shopify Consumer Privacy Policy. You can also exercise certain rights via the [Shopify Privacy Portal](insert link).

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies. Information you share on public platforms or social media may be visible to others and is subject to their terms.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with their information, please contact us to request its deletion. We do not have actual knowledge of selling or sharing the personal information of consumers under 16 years of age.

Security and Retention

While we implement security measures to protect your information, no method of transmission over the internet is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access / Know: You can request a copy of the personal information we hold about you.

  • Right to Delete: You can ask us to delete your personal information.

  • Right to Correct: You can request that we correct inaccurate information.

  • Right to Data Portability: You may receive a copy of your data to transfer to another service.

  • Right to Opt-Out of Sale/Sharing for Targeted Advertising: You can opt-out of the "sale" or "sharing" of your data for targeted ads [here](insert link).

We honor the Global Privacy Control (GPC) signal. If your browser sends this signal, we will treat it as an opt-out request for that device and browser. Learn more at globalprivacycontrol.org. We do not recognize other "Do Not Track" signals.

Managing Communications: You can unsubscribe from promotional emails at any time by using the link provided in those emails. You will still receive non-promotional, service-related emails.

How to Exercise Your Rights

You can exercise these rights where indicated on our Services or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may also use an authorized agent to make a request on your behalf.

Complaints

If you have concerns about how we handle your data, please contact us. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries other than your own. When we transfer data out of the European Economic Area or the UK, we rely on approved transfer mechanisms like the Standard Contractual Clauses.

Changes to This Policy

We may update this policy periodically. We will post any changes on this site, update the "Last updated" date, and provide any other notice required by law.

Contact Us

For questions about this policy, our privacy practices, or to exercise your rights, please contact us at:
Email: press@silentspark-press.com
Address: 954 AVE PONCE DE LEON St. 205, Personal Box 10519, San Juan, PR, 00907, US